GENERAL FAQ

FAQ'S


ORDERS/SHIPPING 


CAN I CHANGE MY ORDER ONCE IT’S PLACED?
Please make sure to email us immediately at orders@painkllr.com if you would like to adjust an order. If the order has not been shipped then we are able to made changes.


DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 


Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
  
RETURNS/EXCHANGES


WHAT IS YOUR RETURN/EXCHANGE POLICY?
All items may be returned for store credit within 15 days of the purchase delivery date. Please ensure that all items are unworn, unwashed and with hangtag in tact for a full store credit. 
Any exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 

To begin the return process, please visit: 

https://www.painkllr.com/a/returns


HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.


I RECEIVED A DEFECTIVE PRODUCT
Please email us at orders@painkllr.com to resolve this issue! 

AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.  
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. 

For all other customer service inquiries or questions please email orders@painkllr.com